Tonies Trolls: Viva

Web Orders

When you place an order with us, you will automatically receive and email notification verifying your purchase. If there is a problem with your order, we will contact you as soon as possible.

Shipping cost for furniture orders will be assessed based on # of pieces purchased and distance.  We will do our best to get you the best rate possible and email it to you within 48 hours. Once you have paid your shipping if you choose to cancel your order there will be a 3% fee to cover the credit card charges both for the furniture order and the shipping cost.

For out of stock items, we will email you with the estimated ship date.  From there you can decide if you would like to wait or cancel your order.  If you choose to proceed with your order it will be deemed a special order and cannot be canceled after we have secured the goods for you.  

Pre-Orders and Speical Orders will be fufilled in the order they are recieved.  Items that are held to ship all at once cannot be cancled.  These are a final sale. Once a pre-ordered item has been invoiced to us it can no longer be canceled  it will be shipped as soon as it arrives  

Please contact us if you experience any shipping delay or if you do not receive your order confirmation or tracking information promptly.

Phone Orders

If you do not wish to send your credit card information via our secure server, we would be happy to process your order over the phone. Just call us at 940-766-1234.

Method of Payment

Currently we accept Visa, MasterCard, Discover and American Express using our secure server to ensure your privacy and security.

Sales Tax

If your order is shipped to an address in California, Texas or Oklahoma applicable sales taxes will be added to your order.

Returns

You have 10 days from the date of invoice to return your purchase. The returned item(s) must be unused and in original condition, with the original package. All documentation, parts and accessories must be included to ensure full credit. NO full refunds, store credit or exchange only.

No refunds will be issued on items that are refused or returned to sender.  If your item requires signature most freight carriers will make 3 attempts.  It is your responsibility to connect with them to receive your product.  If it is not signed for and retuned to us you will be responsible for the additional costs and a store credit is pending an investigation. 

We can not accept returns on items that appear to have been used, are soiled or appear to have been washed, or that have been damaged due to misuse or mishandling. Personalized items and personal care items such as breast pumps, breastfeeding accessories and undergarments are a final sale and can not be returned.

Please send returns via UPS or insured Parcel Post to:

StorkLand
3004 Kemp Blvd
Wichta Falls, TX 76308

Please include the original packing slip, a copy of the sales receipt and return authorization form.

Return shipping charges are the responsibility of the customer. 

In store credit and gift cards redeemed in store only.

Defective Items

Please contact us within 10 days of the date of invoice if your purchase is defective. All products are covered under the manufacturer's warranty. 

Damaged Items

If your order arrives at your door damaged, broken or defective, we will either replace the broken parts if possible or ship out a new one at our discretion and at our expense. Please be sure to inspect your item(s) carefully for any concealed damage.

Contact StorkLand within 7 business days of the delivery date to report the damage. Please email pictures showing issues to storkland@storkland.com. Please be sure to have information such as model number, serial number, date of manufacture and any part numbers available. We will not be able to replace damaged merchandise if we are not notified within 7 business days of the delivery date. This applies to canceling and returning a damaged item as well.

Requests for replacement parts will be processed as quickly as possible. Please note that we are not able to express ship replacement pieces.

Order Cancellations

If you wish to cancel your order, please call us as soon as possible. All order cancellations are subject to a 3% credit card fee recovery.  If your order is a "special Order" or and Order that we did not have instock but we have aquired for you...this order cannot be canceled once we (StorkLand) has been invoiced.  If your order has already shipped, our normal return policy will apply.